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☰FAQ
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MT4 platform
- I am facing Requote messages while opening a deal. What is wrong?
- What is trailing stop?
- Can I receive statement from MT4 platform?
- I can't open a deal. New order button is inactive.
- Can I use your MT4 with Mac OS?
- Invalid Stop loss / Take profit message when setting stop level?
- What is the maximum trade volume I can open?
- Can I save my settings in MT4 platform?
- What does “Trade Context Busy” mean in MT4 terminal?
- I clicked somewhere and lost information on current open transactions, what should I do?
- Why do I see Not enough money message when opening a deal?
- What is the Server time?
- How can I see all trading instruments in my MT4 platform?
- What operating system is the MT4 terminal compatible with?
- Why I am facing Invalid Parameters while opening a deal?
- What does Short and Long position mean?
- What does Base currency mean?
- Why do I receive a message about requotes when opening a transaction?
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Trading
- What is pending order?
- How to calculate the value of a pip?
- What is stop out?
- What is Swap?
- What is Free margin?
- What is stop loss?
- What is Take profit?
- What is margin level?
- Do you have a dealing desk?
- Can I change the account type?
- What is spike?
- How can I modify pending order?
- Can I delete my pending order?
- How can I activate one-click trading?
- What is Buy Limit order?
- What is Buy Stop order?
- What is Sell Limit order?
- What is Sell Stop order?
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Verification
- Why do I need to verify my account?
- Do I need to verify my account in order to open real trading account?
- What are the documents which can be used for verification?
- I can't complete verification. What could be a reason?
- How long is the verification application considered?
- What is the maximum file size I can upload for verification?
- How do I upload the documents?
- I failed the questionnaire. What can I do?
- Do I need to scan my documents for verification?
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Finance operations
- Are my funds safe in my account?
- How can I withdraw my profits?
- How do I make a deposit?
- Can I make a deposit using third party details?
- What should I do to complete my deposit request?
- Deposits via Visa/Mastercard
- Deposits via Neteller
- Deposits via Skrill
- Deposits via Bank Wire
- What are the terms for withdrawals?
- Can I withdraw to a bank card of my relatives?
- What are the main conditions for withdrawal?
- What are the withdrawal limits?
- Why my withdrawal was not processed?
- Withdrawals via Visa/Mastercard
- What are the withdrawals fees?
- Does InstaForex charge fees for trading (except spreads), deposit or withdrawal fees?
- Can I make a deposit using Virtual or prepaid card?
- Can I withdraw funds while having open positions?
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General information
- Am I being charged for the call?
- I would like to arrange a meeting with the head of the Cyprus office.
- I need to change my personal information. What do I do?
- Is InstaForex an ECN broker or market maker?
- Is InstaForex regulated by CySEC?
- Do you offer deposit or non deposit bonuses?
- Is social trading available?
- Can I transfer funds between my accounts?
- My account became negative because of unsuccessful trading. What to do?
- What is the minimum deposit, maximum leverage and minimum trade size?
- How many currency pairs and CFDs does InstaForex offer?
- Where is your main office?
- Can I change my email?
- Do I have personal manager?
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Accounts
- How do I open a live trading account?
- Can I open more than one accounts with you?
- What base currencies can I open an account in?
- Can I have a Demo account with you?
- Where can I send a message to support?
- What is the maximum leverage I can use for my accounts?
- Can I have a leverage more than 1:30?
- Can I have an affiliate account with you?
- Can I open a corporate account?
- How to restore the password of my client cabinet?
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Trading conditions
- Why have I experienced some delays in your platform?
- Who is your quote provider?
- Do you have SWAP free accounts (islamic)?
- Does the DEMO account expire?
- Does the Real account expire?
- How can I close my trading account?
- What is the affect of leverage?
- Why does InstaForex use 10,000 lot instead of standard 100,000 one?
What is the Server time?
The trading platform indicates UTC+2 or UTC+3 during Daylight Savings.
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